Is washing powder returnable?

Is washing powder returnable? A situation can happen to anyone when a product purchased in a store turns out to be either defective or simply unsuitable. For example, users often mistakenly buy household chemicals for hand washing, which are completely unsuitable for automatic work cycles. This may occur due to similar packaging and small print. In any case, you cannot use such a detergent in the washing machine, so you either have to wash it by hand or try to return the product. Let's figure out whether it is possible to return the washing powder to the store.

Can I give the powder to the seller?

According to the Law “On the Protection of Consumer Rights”, a store may not accept washing powder if its expiration date has not passed and the product itself is in order. But at the same time, the consumer has the right to ask the seller to replace the product if 2 weeks have not yet passed. A person can ask to return the powder to replace it with an analogue, or with any other product with compensation for its price. As for refunds for goods, they can be returned in full within 2 weeks only in limited cases.

If the store does not have replacement products.
If a quality product is in stock, but due to the fault of the seller, he cannot provide a replacement.

To replace an unsuitable product, it is very important to comply with a number of requirements. Only the following items can be returned:

Which hasn't been used yet.
The packaging and presentation were preserved.
On which labels and seals have not been broken.
Finally, these are products for which the buyer has a cash receipt or sales receipt confirming the purchase.

If all requirements are met, then you can begin the return procedure.

How to return goods according to the letter of the law?

First of all, you should try to come to the store in person to negotiate with the seller verbally. If the store representative refuses to accept the product back, then you must strictly follow the instructions.

Write a written statement of claim and send it to the seller.

You have the right to either write it by hand, so that you can then hand it over personally to a store representative, or compile it electronically to be sent to the seller’s email.

When purchasing powder or other products online, you need to use an electronic return request, sending it to the store’s email, or through a special form on the website, if provided.
Next, you need to wait for the reaction of the seller, who first studies the received application and then responds to it.
In order for a store to take action, it is legally given 30 days if it is an online store, and only 10 days if it is a regular store.
Then the store representative is obliged to inform the buyer about his decision by phone or by means of a response letter.
Finally, if the consumer receives a refusal, or simply receives no answer, he has the right to file a complaint with the competent authority.

In this situation, you do not need a special form, because it will be enough to write the application on a regular A4 sheet. It must include contact information, phone number and email address. Also, all information about the product must be indicated there, starting with its name and date of purchase, ending with the reason for the return.At the end of the application, you must sign and date the document.

How to complain about a seller?

If you were unable to return the powder because the seller refused or ignored the request, you can file a formal complaint. You can do this in one of the following ways:

Contact the store management or through the claims department.
Complaint to Rospotrebnadzor.
Statement of claim to court.

The first method is the simplest, because you can complain verbally to a store representative in person, or even by phone. However, the best way to make a complaint is in writing. In this case, you can use a free writing style, but the information presented must be 100% truthful. After filing a complaint, the appeal will be considered for approximately 10 days, after which the buyer will receive a response in writing. representative of Rospotrebnadzor

It is even more effective to submit an application to a special department of Rospotrebnadzor. In this situation, you can write a free-style appeal, describing your story in detail. The complaint must also describe the actions of the store employees that they took after contacting them with an attempt to return the goods, which by law must be returned. Often you have to wait about a month for a response, but sometimes it happens even faster.

Finally, the most difficult and time-consuming method of dealing with a store is going to court. This way you can get your money back for washing powder in a situation where the buyer is faced with an unlawful refusal. It is often possible to get money back through the courts, but you need to be prepared for the fact that this will take a lot of time. Experts recommend filing a claim only after Rospotrebnadzor sent an official response to the seller about the age of the money, but the store ignored this and did not return the money. In other situations, it will be difficult to win in court.

When will the money be returned?

Typically, funds arrive to the consumer in about 10 business days. If the return is carried out through a bank, then the period may increase from 3 to 30 days, which is due to the fact that the bank must additionally carry out the operation. hands out money

At the same time, we must not forget that for the day of delay the store is obliged to pay a fine, the amount of which is specified in the contract. If the contract was not drawn up, then the standard fine is 1% of the product price.

As you can see, returning unsuitable or even defective laundry detergent can be very difficult. The store is able to ignore the buyer’s requests or simply refuse to return the money. Therefore, to increase your chances, you should contact a professional lawyer who will help you follow the letter of the law.