Smart diagnosis in LG washing machines

There are so many functions that are missing in new generation washing machines. One of the useful functions can be called a self-diagnosis system for faults, when an error code appears on the display of your machine, by which you can understand which component in the machine has failed. Manufacturers: LG We went further and introduced the Smart diagnosis function into our washing machines. What is it and how to use this function, let's figure it out together.

What is this function?

Smart diagnosis or in Russian “smart diagnostics” is a function for diagnosing faults in LG washing machines using a smartphone or mobile phone. It provides the user with the ability to accurately determine the cause of a machine breakdown independently or with the help of a service center operator online.

The Smart diagnosis function recognizes 85 different faults from the simplest to the most complex. A special program, after analyzing the operation of the machine, will display a message on the screen of your smartphone not only about what has broken down, but also will help eliminate the breakdown, especially in cases where the drain filter is clogged, the drum door is poorly closed, or there is no water supply in the water supply.

If it is impossible to fix the problem yourself, a message will be sent to the technician at the service center. Knowing what is broken, he will contact you and come with the necessary tools and components. Thus, the problem will be resolved in a short time.

For your information! This diagnosis does not guarantee high accuracy, since there are a number of factors that can distort the information transmitted through the phone: extraneous noise and vibration, the acoustics of the room where the machine is located, and more.

How to use it

The Smart diagnosis function can be used in 2 ways:

1. The first method is suitable for owners of any mobile phone. You need to dial the LG service center number from your phone. The operator of the center will tell you the buttons that you will press one by one on the control panel of the machine, as a result of which the washing machine itself will “describe” the malfunction to the operator. All you need to do is touch your phone's microphone to the Smart diagnosis sign on the washing machine. The sounds produced by the equipment will be processed by a specialist, and a specialist will be sent to you to fix the specific problem.
   

   Important! The washing machine must be plugged in during diagnostics.

2. The second method is suitable for smartphone owners. It involves downloading a special LG Laundry & DW programs and its installation on a smartphone. The program menu is in Russian, diagnostics will be presented on the screen in English. To do this, you need to follow the menu items, and then the program itself will analyze the fault, doing this in less than a minute. Based on the results of smart diagnostics, the program can give recommendations on how to fix the problem yourself if it arose due to your fault, or a trained technician will be sent to you.

What washing machine models have

The Smart diagnostics function is not available in all LG washing machine models. Let's give examples of such machines and look at their main characteristics:

• LG F1296ND4 is a machine with a load of up to 6 kg and a spin speed of up to 1200 rpm. 13 washing modes for a variety of laundry. There is a large informative display. A plus in this model is a stainless metal tank. Minus – partial protection against leaks. Price: 388 dollars.
• LG F-10B8ND is a narrow washing machine with a drum capacity of up to 6 kg of dry laundry and a spin speed of 1000 rpm. This machine model also has all the necessary programs and modes, a large display, and is energy efficient. Price: $348.
  
• LG F-1096TD3 is a full-sized machine with a load of up to 8 kg of dry laundry. The machine is practically no different from previous models; it has convenient and intuitive controls, a digital display and an optimal number of washing programs. Price: $378.
• LG F-12U2HBS4 is a narrow washing machine with a load of up to 7 kg of dry laundry. The peculiarity of the model is its silver body and black control panel. There are 14 washing programs in total, there are additional functions: steam supply, stain removal, “refresh”, hypoallergenic washing and others. 6 drum movements ensure high quality washing and spinning. The downside is partial protection against water leakage, but the price is only $495.
  

Note! The presence of smart diagnostics in a washing machine does not affect its price. To a large extent, the price depends on the load of the drum and the number of additional washing modes.

Thus, smart diagnostics in LG washing machines is a useful function for users of 21st century technologies. It’s difficult to say how this function actually works because there are few reviews about it. People note that the system seems to work, giving messages “no errors”; what happens when equipment breaks down remains to be seen.We wish that nothing breaks for you and that you have to use this function as little as possible.

4 reader comments

1. 03/03/2017 at 00:38

   Alexander:

   Cool feature, I had one error for 2 years, but with the help of this program I got rid of it)

   Answer
   • 01/31/2018 at 11:34

     Eugene:

     What kind of program?

     Answer
   • 02/20/2018 at 16:15

     John:

     So what is the program and where can I download it?

     Answer
2. 07/18/2019 at 11:09

   Ilya:

   On Google Play.
   The program is called SmartThinQ.

   Answer