How to return a dishwasher

return dishwasher It often happens that a user purchases a dishwasher, and then changes his mind: he didn’t get the color right or miscalculated the dimensions of the equipment. He needs to return it to the store, but the sellers refuse to take the machine back. And it happens even worse. A man takes a dishwasher, and it turns out to be faulty. It would seem that we are processing the return of the dishwasher and the deal is in the bag, but that’s not the case, the sellers refuse again. What to do in this case? Let's study what rights a buyer generally has when purchasing a dishwasher.

The dishwasher is working

First, let's consider a situation where a person wanted to hand over a working dishwasher, which, for some reason, did not suit him. He admits that technology has no disadvantages, but he does not need it. In this case, it doesn’t matter if the buyer demands an exchange of equipment or its return, the seller has the right to refuse.

The fact is that a dishwasher belongs to a special list of goods of a technically complex design that cannot be exchanged unless they have any defects. The seller will refuse and will be absolutely right from the point of view of the law.

It doesn’t even matter whether the buyer kept the packaging or not. He may not even unpack the machine, but bring it to the store himself 1 hour after purchase. There may still be a refusal.

Another thing is that the seller does not want to spoil his reputation and hopes that the buyer will come to him again. You can “press lightly” on this, ask the seller to get into the situation, in general, use your gift of persuasion. Oddly enough, in most cases, sellers meet halfway.The seller knows that a technically complex product cannot be returned, but he also knows how to count money and knows the value of reputation. Try talking. If you still managed to lure the seller to your side, keep in mind that:

the PMM box must be completely preserved and there should be no serious damage to it;
Documents confirming the purchase must be on hand;
instructions and other proposed documents should also be there;
Contact the seller regarding exchange/return, you must do so within two weeks.

The machine works poorly or does not work

Now let's look at situations where the machine has minor or significant shortcomings. Everything is simpler here, because the law is largely on the buyer’s side. It is best to return the dishwasher within the first 14 days after purchase. In this case, the buyer has the maximum number of rights. Even if the dishwasher has flaws that do not directly affect the operation of the appliance, sellers, at the buyer’s request, are obliged to exchange it or return the money.

It is very important to preserve the packaging and documentation, in this case the exchange can be completed as quickly as possible. Keep in mind that the seller has the right to demand a conclusion from a service center specialist, who, in turn, must issue such a conclusion as soon as possible.

The fourteen-day period is counted from the date following the date of purchase of the product, excluding weekends and holidays. It turns out that if the purchase was made on June 8, then the deadline for handing over a dishwasher that has minor flaws is June 22.

If the seller postpones the date of acceptance of the dishwasher to another date, demand that he give you a document confirming the buyer’s request in a timely manner.If the seller avoids communicating with the buyer, a claim can be sent to him. The day the claim is sent will automatically be considered the day you contact the seller.

It’s worse if the buyer missed the fourteen-day deadline allotted by the legislator to return the dishwasher to the store. In this case, the seller will be obliged to accept your machine only if it is inoperative or has significant defects that prevent its normal operation.

The seller will not immediately return the money and will not exchange the goods.
He will send the machine to the service center for examination.
If the examination confirms the significance of the deficiencies and the impracticality of repairs, the seller will return the money or replace the machine.
If the examination shows the possibility of repair, the seller will have to pay for this repair, and it will be carried out within a reasonable time.
If the examination does not confirm the significance of the deficiencies, the buyer’s claim will be rejected.

In the latter case, the buyer can send the machine for an independent examination to a third-party service center. If an independent examination shows results different from those shown by the initial examination, you can contact the seller with a claim, and then file a statement of claim in court.

Is it worth filing a complaint?

Going to court is still an extreme and rather costly measure. You need to hire a lawyer who will represent your interests and write a statement of claim, and the lawyer needs to be paid. Also, legal proceedings are a time-consuming matter, so first of all you need to try to solve the problem, if not amicably, then at least through a claim procedure.

Start with oral conversation. Sellers quite often agree to a compromise, and even offer it themselves.Most likely, you will be able to come to an agreement. If the seller does not want to listen to anything and “pushes his line,” try to gently intimidate him by saying that you have already begun to draw up a written complaint, which will land on the desk of the senior manager today. After such words, some counter workers give up and agree to accept the goods.

If threats don’t help, you need to take active action. First, file a claim. The complaint can be written to the organization and its director. It is compiled in any form. You don’t need a legal education to do this; you simply state your point of view in the document, even without reference to the law. The seller will be required to accept the document from you.

If no one in the store wants to accept your claim, send it to the organization by registered mail. Don’t worry about deadlines, the day you send the letter will be considered the day of your request. Didn't receive an adequate response to your complaint? Go to court.

So we figured out that dishwasher Electrolux ESL95201LO or any other, is a complex product and unusual legal norms apply to it. But still, replacing and returning the dishwasher is quite possible, you just need to act correctly. Good luck!