Warranty for AEG washing machines

Warranty for AEG washing machines When purchasing a washing machine, along with the technical papers, you receive a mandatory attachment in the form of a warranty card. It allows you to service your machine free of charge for a certain period of time after purchase. But you need to know how to use the warranty for an AEG washing machine: you need to know exactly what the warranty period on the part of the manufacturer is and when it ends.

Duration and application of the guarantee

Each washing unit has a warranty card. When purchasing a machine, carefully check whether the document is filled out correctly. It must contain the store's seal, the signature of the manager/seller, the date of purchase, and the serial number of the equipment. For an AEG brand machine, the warranty period is exactly one year.

Why are these details so important? If they forget to write down the date of sale of the equipment in the coupon, then the service center will count the warranty period exactly from the date of issue of the SMA. Imagine how much time the machine spends in the store from the moment of production, and you will understand that you can be left without free service at all.

Important! The latest generation of AEG washing machines manufactured after April 2013 have inverter motors. They come with a separate 10-year warranty.

The one-year warranty is valid only when you use the device for its intended purpose - for washing clothes. If you bought a machine for commercial purposes, it works as professional equipment (for example, for cleaning staff uniforms), then the manufacturer has the right to cancel the obligations. For what other reasons may warranty repairs be denied: Opening the case yourself will void the warranty

damage to equipment of a chemical or mechanical nature (including when attempting to repair it yourself);
damage to the SMA as a result of non-compliance with transportation rules;
using detergents not intended for washing instead of washing powder/gel;
repair of the unit in a private, unauthorized workshop;
interference with the design, violation of the external integrity of the device;
violation of the rules of operation and storage (for example, keeping in conditions of high humidity).

They will also deny the warranty if the machine breaks down due to a natural disaster. You must also ensure that foreign objects do not get inside the machine. To avoid denial of warranty repairs, be sure to read the instructions before installing and starting the washing machine for the first time.

What if the machine breaks down?

You can find out more about free repairs and service conditions on the official website of the AEG brand. There you can contact the company manager through several communication channels: telephone, email, social networks, or by filling out the feedback form on the website. After diagnosing the machine, the AEG service center technicians will issue a verdict on the cause of the malfunction. Depending on the results of the inspection, there are three options for the development of the situation.

Warranty repairs are not possible due to a found manufacturing defect; in this case, the product itself will simply be replaced.
One part has failed - a routine repair at an AEG service center is sufficient.
The breakdown occurred due to the fault of the consumer - service will be denied.

If a malfunction occurs, contact only authorized service centers. Here, in addition to repairs, you can purchase accessories for your washing machine model.SC addresses are easy to find, just go to the AEG website and enter your city. A detailed list is also regularly updated on the Electrolux resource (AEG is part of the Electrolux Group brand portfolio). For other questions related to repair and technical work, call the hotline at the information center 8 (800) 200-35-89.

What should the ticket look like?

Follow the operating and maintenance conditions, and there will be no problems with the warranty. It is also important to have a correctly filled out coupon. Usually it looks like a small book of blue, black or red color, which indicates the number and model of the SMA (usually a special ready-made sticker is pasted in), and information about the place and time of purchase.

Seal and signatures of the seller and consumer are required. Warranty service conditions are specified in a separate list in the document, and if they are violated, free repairs are simply refused.