Warranty for washing machines

Warranty for washing machines When purchasing a washing machine, it is very important to study the documents that come with the model. We are talking about the user manual, technical passport and warranty card. The warranty on washing machines is, on average, one to two years. During this period, the manufacturer is responsible for the serviceability of the equipment. If a breakdown occurs within a specified period (not due to the user’s fault), the buyer has the right to demand free diagnostics and repairs at a service center, or insist on replacing the washing machine. Let's figure out what cases are covered by the warranty and why repairs may be refused.

When does it work?

First, let's find out in what cases you can make a claim to the manufacturer. Warranty repairs are not available for any damage to the machine. Regardless of the brand of the washing machine, damage caused by manufacturing defects is covered by the warranty. Thus, the user can safely demand free service at a service center or replacement of the machine if it does not wring things out well enough, does not wash clothes well, makes a lot of noise, does not completely wash out the powder from the dispenser, etc.

Having received a request for warranty service, the service department will definitely test the washing machine to make sure there is a manufacturing defect.

If the automatic machine breaks down as a result of incorrect user actions, for example, improper transportation, overloading the drum, failure to comply with the instructions, etc., then the damage will be considered a non-warranty event. In such a situation, you will have to pay for repairs out of your own pocket. how long does the warranty last?

The duration of the warranty differs between different SMA brands.For example, the period of after-sales service when purchasing LG or Samsung machines is 3 years, Bosch - up to two years. Basically, such large manufacturers provide a guarantee specifically for the main components of the washing machine: the electric motor and the control module. As practice shows, it is in these areas that manufacturing defects are most often recorded.

Why can they refuse?

For the washing machine warranty to be in full force, the buyer must follow certain rules. Firstly, when purchasing a unit, you cannot refuse the services of professionals in terms of connecting washing machines. In this case, self-installation of equipment is unacceptable, since the manufacturer will completely refuse these warranties. If the new machine breaks down when the technician connects the equipment, the user is not obliged to pay for either the specialist’s work or the repair of the device.

Repair under warranty will also not be possible if:

a household extension cord was used to power the machine;
clothes were washed in the machine that were not allowed to be washed in such equipment;
the user tried to repair the unit himself: he disassembled the body, removed any internal elements of the machine;
The warranty card is filled out with errors.

The warranty period allows consumers to gain confidence that if a factory defect appears, the manufacturer will repair the machine at its own expense. However, you must strictly follow the rules for using the machine as specified in the instructions so that any detected breakdown does not fall under a non-warranty case.

Let's take advantage of the guarantee

Thus, any buyer who does not violate the manufacturer’s requirements for connecting and operating a washing machine can have the machine repaired free of charge if it fails due to factory defects.It is necessary to report incorrect operation of washing equipment immediately after identifying the malfunction. The repair service employees will definitely ask the applicant to present a set of documents confirming the right to free service.

During the warranty period, the buyer is required to keep the receipt of payment for the SMA and the warranty coupon in order to be able to present the documents at the service center.

In the absence of a receipt or warranty service agreement, the repair service has the right not to accept the application from the buyer. Or specialists will offer to repair the equipment, but at the client’s expense.

There are often cases when service center employees mislead customers by informing them that the malfunction cannot be fixed under warranty. In order not to stumble upon deception, you need to figure out for yourself what types of breakdowns are eligible for free service. The manufacturer clearly describes this information in the warranty card. Armed with information, you can confidently defend your position.

By purchasing a machine from well-known brands, for example, Samsung, LG or Bosh, the buyer can count on the reliability and high build quality of the machine. However, even such trusted manufacturers may experience failures in the production of equipment. To protect consumers, companies set a sufficiently long service life during which they guarantee trouble-free operation of the equipment. During the warranty period, the manufacturer undertakes to correct defects in the washing machine if the user identifies a manufacturing defect. But again, do not forget that the warranty on washing machines will be valid subject to the basic rules of transportation, installation and operation of the equipment.