Warranty for LG washing machines

Warranty for LG SM An LG washing machine will always help you keep your clothes and woven household items clean and tidy. When purchasing such equipment, the owner receives all the required documentation complete with it, including a registration certificate, instructions for use, sales and cash receipts, and a coupon confirming the manufacturer’s warranty. This coupon is very important because it promises uninterrupted operation for as long as the warranty on the LG washing machine is valid. If the machine does break down during this period, its owner can rightfully insist on free repairs or replacement of the device or faulty element.

Guarantee nuances

LG, in addition to the traditional 1-year warranty, provides additional obligations that provide free repairs for 2 years. These periods do not add up. The full time when free repair work is provided lasts 2 years if the owner follows certain rules.

Warranty repair is a free repair or replacement for the user of components that are found to be defective from the manufacturer, up to and including replacement of the entire device, carried out during the warranty period.

Such repairs are only possible if the owner complies with all rules for the use, transportation and storage of equipment. Free service is an additional option for the repair and replacement of defective components offered by the manufacturer.

What does the warranty cover?

When receiving a warranty card, we recommend that you carefully study the terms and conditions contained therein.It is worth considering that any manufacturer will be ready to provide warranty repairs only if a manufacturing defect is detected. The owner has the right to demand free repairs if the device does not work correctly: it leaks, does not wring out clothes and other textiles well enough, makes too much noise during operation, etc.

If the user reports a malfunction while the warranty is valid, representatives of the authorized service center will conduct the necessary tests to make sure that the manufacturer, and not the owner of the machine, is to blame for the malfunction. LG usually provides a warranty for the motor and control system. Often these elements may contain a manufacturing defect. This happens due to the fault of the worker assembling the unit or manufacturing the unit, or due to a malfunction of the machine on the production line.

When does the warranty expire?

Warranties provide free elimination of manufacturing defects discovered during their validity period through repair or replacement. Please note that the warranty is only valid if all its conditions are met. For example, a washing machine must be installed by a certified specialist.

If you install the device yourself or with the help of an unauthorized person, the warranty will be void. If everything is done in accordance with the rules, and during the installation process a malfunction occurs in the unit covered by the warranty, its owner will not bear the cost of either installation or elimination of the defect. The buyer is deprived of the right to free repairs during the warranty period in the following cases:

The machine is connected to the power supply via extension;
the unit washed items not intended for this purpose;
the owner began to repair the device on his own;
the warranty card is filled out incorrectly;
the unit got infected with a virus from the Internet;
in the event of force majeure (fire, flood, other natural disaster);
the owner was engaged in business with the help of technology;
the provisions establishing the procedure for using, transporting and storing the device were violated.

The manufacturer's warranty in the Russian Federation applies to household appliances imported into the Russian Federation through official channels and possessing a certificate of compliance with Russian standards. To avoid becoming the owner of an unlicensed device, it is recommended that you take a close look at the LG decals. For example, all official units are equipped with a special EAC or PCT badge (the latter is placed on devices manufactured in previous years).

Make sure that the label with the name and serial number of the device is not damaged, otherwise the manufacturer has the right to refuse to fulfill warranty obligations.

If the equipment you purchased requires qualified installation, contact an authorized service center that provides such services. Be sure to check the availability of documents confirming the authority of both the organization and the foreman performing the installation work. The specialist performing the connection is responsible for the quality of his work. Please note that correct connection affects the service life of the unit and the fulfillment of warranty obligations. Check that the technician has filled out the warranty card correctly and completely.

Needs renovation

Understanding how long warranty obligations last, any owner of household appliances can demand their fulfillment if he himself complied with all the conditions specified in them. If a malfunction of the machine is detected during the warranty period, its owner needs to contact an authorized LG service. After this, his employees will make sure that there is a warranty agreement and a receipt. If these documents are missing, the company may refuse to fulfill warranty obligations and offer to repair the device for a fee.

If the machine has deteriorated and is under warranty, before calling a technician, it is better to read the warranty obligations more carefully. Typically, the manufacturer describes in the coupon all situations and malfunctions that are subject to warranty repair. Often, service representatives incorrectly inform the customer, either intentionally or out of ignorance. To avoid such a situation, carefully study the information provided by the manufacturer.