Warranty for Bosch washing machines

When purchasing a brand new Bosch washing machine, the buyer expects that it will function flawlessly for many years. But sometimes it happens that new technology starts to work incorrectly or stops altogether. As a result, the user paid a lot of money and was left with a mountain of unwashed laundry and a faulty “home assistant.” A conscientious user will benefit from a warranty on a Bosch washing machine. How to exercise your legal rights as a consumer? How to get free warranty repairs and how not to lose the warranty ahead of time? You will now receive answers to these questions.

Duration of warranty service

The minimum warranty period that Bosch sets for the bulk of its washing machines is 1 year. This is fully consistent with current Russian legislation. For some models, the manufacturer provides a warranty of 2 or even 3 years.

When purchasing a Bosch brand washing machine, the buyer, along with the device, receives documents that confirm his right to free warranty service for a specified period. When purchasing a Bosch washing machine, the buyer has the right to extend the warranty for a period of 1 to 5 years. Extension of the warranty is paid separately at the rates set by Bosch.

What kind of damage is covered?

A Bosch brand washing machine is a technically complex unit. Anything can break there, for example it can:

• leaky tank;
• heating element burns out;
• the drain pump breaks;
• the inlet hose bursts;
• UBL stops working, etc.

All possible breakdowns are not even worth listing, there is no point in doing so. The warranty workshop undertakes to eliminate any breakdown if it is caused by a technical failure during production (manufacturing defect). Or if the breakdown occurred as a result of improper storage of equipment until it was sold to the buyer. It turns out that the manufacturer will fix, free of charge, under warranty, breakdowns that arose through no fault of the user within the warranty period.

The warranty does not cover damage that a Bosch machine receives during delivery from the store, so you need to carefully inspect the equipment after the movers bring it to your home.

How to avoid losing your warranty?

The user of a Bosch washing machine cannot count on warranty repairs in all cases. If the terms of warranty service are not met, the user loses the right to free repairs. The violation is identified by a technician from an authorized Bosch service center and a special report is drawn up. Having been deprived of free repairs, you have the right to demand that the technician fix the problem with your washing machine for a fee, according to the price list of the service center. In what cases can the user lose the warranty?

1. If the installation and connection of the Bosch washing machine was not carried out by certified specialists, and as a result of unqualified installation a breakdown occurred.
2. If the machine breaks down as a result of using an extension cord.
3. If a foreign object gets into the drum and causes a breakdown. Eg, A bra wire fell into the washing machine and broke through the tank.This may well cause a denial of warranty service, since the bra and other potentially dangerous items of clothing must be washed in a special bag.
4. If the technician discovers that the machine has previously been subjected to unqualified repairs, etc.

The last situation is very controversial. There have been cases when unscrupulous sellers put up for sale Bosch equipment that had undergone makeshift repairs. As a result, the buyer, without even knowing it, purchased equipment with a potentially void warranty. How can we be here? How to prove that the washing machine was repaired before purchase? Even an independent examination cannot answer these questions.

In order not to lose the warranty during the warranty period, the user should not open the body of the Bosch washing machine and not expose the equipment to adverse mechanical influences. The user must also operate the machine strictly in accordance with the instructions.

How to call a specialist?

No matter how many years the warranty on your washing machine lasts, you can always count on qualified technical assistance from the specialists of authorized Bosch service centers. In order to call a technician to your home for a fee, just call the phone number indicated in the warranty card and wait until the technician comes to you.

To receive free warranty repairs, you must prepare your passport, warranty card and sign up for the queue by calling the service center. At the agreed time, the technician will come to your home, look at the warranty card and other documents, inspect the machine and make a verdict whether it is subject to free warranty repairs.If everything is fine, the technician will try to fix the problem on site or take the machine to the workshop.

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