10 years warranty for LG washing machines

Buyers who blindly trust advertising when purchasing an ElG washing machine hope for free ten-year maintenance of the equipment. Where did this figure come from? Is it true that the manufacturer gives a 10-year warranty on LG washing machines? Let's look into the nuances.

Real warranty periods

The South Korean company offers, in addition to the standard 1-year warranty, an additional one, according to which free repairs of washing equipment will be possible within 2 years after purchasing the machine. For 24 months the manufacturer LG I am ready to repair the washing machine free of charge, of course, if the owner followed all the recommendations for operating the device.

During the warranty period, the manufacturer undertakes to repair the machine, including replacing the machine if a breakdown occurs due to a manufacturing defect.

The warranty will be immediately canceled if during the examination it turns out that the owner violated the rules for operating the equipment. Therefore, in order to count on free repairs, you must strictly follow all the manufacturer’s recommendations regarding installation, connection and use of the washing machine.

Why does the expression “10 years” appear so often in advertisements? In fact, this is not a warranty period, but an estimated period of repair-free operation of the inverter motor that is equipped with modern LG washing machines. The manufacturer does not at all guarantee that the engine will serve properly for this particular time, but only voices its guesses. Ten years of free service is just another advertising trick that attracts the attention of buyers.

Studying the warranty card

Having purchased a washing machine and received a warranty card, it is better to immediately familiarize yourself with the information presented in the document. It indicates which damages are covered by the warranty. Manufacturers are ready to repair the machine free of charge only if any manufacturing defect is detected. For example, the user can contact the service center if the washing machine is leaking, makes a lot of noise, does not spin well, cannot be controlled from the buttons, etc.

Before undertaking free repairs, brand representatives will definitely conduct an examination to determine whether there really is a manufacturing defect.

Usually the LG brand provides an additional warranty on the motor and control unit. It is in these units that manufacturing defects are most often detected. Modules are installed manually, so the company always takes into account the human factor and is ready to eliminate any problems that occur due to a production error.

It's easy to lose your warranty

To repair a machine under warranty, you must strictly follow the equipment operating rules put forward by the manufacturer. The first requirement is that the washing machine must be installed and connected to communications by a certified technician. Many buyers cannot count on free service precisely because of failure to comply with this point.

The owners don’t even think twice about it and quickly install the machine with their own hands, or with the help of a self-taught technician who does not have a certificate. Then the warranty immediately becomes invalid. Connection of equipment must be carried out strictly in accordance with all the rules, with the involvement of a service center specialist.

To comply with the requirement that your washing machine must be installed by a qualified technician, contact an LG service center for this service. The specialist who will carry out the connection will provide you with all the necessary documents confirming the quality of installation.

The buyer will lose the right to free service if:

• the installation of the machine was not carried out by a specialist;
• the washing machine was not connected to the outlet directly, but through an extension cord;
• items that were not intended for automatic washing were spinning in the machine;
• There have already been attempts to independently repair the machine, accompanied by partial disassembly of the body;
• When starting the washing machine, the transport bolts were not removed from it;
• the requirements for transportation and storage of the unit were violated;
• force majeure circumstances occurred (fire, flood, etc.);
• the warranty card was filled out incorrectly;
• The machine was used for business purposes.

The warranty only applies to washing equipment imported into the country through official channels. All equipment must have certificates of conformity. Therefore, it is important to request accompanying documents from the seller so as not to stumble upon an unlicensed device.

Official LG washing machines have a special “EAC” or “PCT” icon.

The manufacturer may refuse warranty repairs if the nameplate with the name and serial number of the automatic machine is damaged. Therefore, it is necessary to monitor the condition of the information sticker.

“We force” you to fulfill warranty obligations

If you think that the warranty applies to the breakdown you have identified, then you need to contact an authorized LG service center as soon as possible. Employees will ask to see the purchase receipt and warranty card. If there are no documents, the company has the right to refuse free maintenance of equipment and offer repairs for money.

If you find a problem, call LG service. Before calling a technician, it is better to carefully study the warranty card - usually all situations and breakdowns that are subject to free repair are listed there. Often, specialists who come for diagnostics are silent about problems that are covered by the warranty. Therefore, it is worth finding out everything yourself.

If during the diagnostics it is determined that the breakdown is covered by the warranty, the company will undertake to fix it. There may be problems with deadlines - service centers often violate them. It is better not to remain silent, but to immediately respond to any delays in repairs with a complaint.

Reader comments

• Share your opinion - leave a comment